Terms of Service

1. Who we are and what these terms cover

REP (getrep.app and the REP mobile app) is a coaching platform for creating workout plans, tracking training, and communicating between coaches and athletes. REP is operated by Moonbase Digital OÜ, a private limited company registered in Estonia (registry code 17165709), Kuldnoka tn 15-17, 10619 Tallinn, Estonia ("Moonbase Digital", "we", "us").

By creating an account or using REP, you agree to these terms. If you do not agree, do not use the service.

REP is currently in pre-alpha. Features may change, break, or be removed, and data continuity is not guaranteed during this phase.

2. Eligibility and your account

You must be at least 16 years old to use REP, and at least 18 years old to purchase a paid subscription.

You must provide accurate information and keep your account credentials secure. You are responsible for activity that happens under your account. Tell us immediately if you suspect unauthorized use.

3. Coaches and athletes

REP is a platform that connects coaches and athletes and gives them tools to work together. Coaches on REP are independent professionals, not employees or agents of Moonbase Digital. The coaching relationship — including the content and quality of training advice — is between you and your coach.

When you connect with a coach or athlete, they can see the profile, training, wellbeing, and message data you share through the platform, as described in our Privacy Policy.

4. Your content

You own the content you create in REP (workouts, notes, messages, media). You grant us a worldwide, non-exclusive licence to host, store, process, and display that content to you and the people you share it with, to the extent needed to operate, improve, and secure the service. This licence ends when your content is deleted from the service.

You are responsible for the content you post. Do not upload content you have no right to share.

5. Acceptable use and content moderation

Do not misuse REP. In particular, you must not:

• Use the service for anything unlawful, or upload unlawful, infringing, or harmful content.
• Harass, abuse, or threaten other users.
• Attempt to probe, break, or circumvent security or access controls, or access data that is not yours.
• Scrape the platform, send spam, or use the service to build a competing dataset.
• Resell or sublicense access to the service without our written permission.

We may remove content or suspend accounts that violate these rules. We do not scan private messages or training data for violations; we act on reports and on what we come across while operating the service.

If you see content on REP that you believe is illegal or breaks these rules, report it to support@getrep.app with a link or a description of where it is. A person reviews every report. If we remove content or restrict an account, we tell the affected user what we did and why, unless the law prevents it, and they can reply to that message to have the decision reviewed. support@getrep.app is also our point of contact for authorities and users under the EU Digital Services Act.

6. Health and safety disclaimer

REP is a training tool, not a medical service. Nothing in REP — including plans created by coaches or notes generated by AI features — is medical advice, diagnosis, or treatment. Consult a qualified medical professional before starting a training program, especially if you have a health condition or injury.

Physical training carries an inherent risk of injury. You are responsible for training within your abilities, using proper form and equipment, and stopping if something feels wrong. You train at your own risk.

7. AI features

REP includes AI-assisted features for coaches: short dashboard insights, automatic flagging of athlete workout comments that mention pain or ask a question, and "worth knowing" notes that point a coach to something in an athlete's recent training or plan. These are automatically generated suggestions: they can be inaccurate, incomplete, or unsuitable for the situation, and they are not medical or professional advice. They never change a training plan by themselves; your coach decides what to do with them, and you remain responsible for how you act on any suggestion.

How your data is used by these features, and which parts require your consent, is described in our Privacy Policy.

8. Subscriptions and billing

REP is free for athletes. Coaches pay for a subscription to the coaching tools. Subscriptions are sold in tiers (currently Starter, Coach and Pro), each with an included number of seats. Current prices and seat allowances are published at getrep.app/pricing and shown in the app before you subscribe. All prices exclude VAT. Moonbase Digital OÜ is not currently VAT-registered; if that changes, VAT at the applicable rate will be added on top of the published prices from the date of registration, and we will tell you before it happens.

A seat is used by every athlete you are actively working with: each active training journey, each invitation you have sent that is still open or has expired but not been deleted, and your own journey if you train yourself through REP. Paused and deactivated journeys do not use a seat. On the Coach and Pro tiers you can add extra seats at the per-seat monthly price shown in the app; the Starter tier cannot be extended with extra seats. You cannot exceed your allowance: when an action would take you over it, you must first upgrade, add seats where available, or deactivate journeys. Extra seats added part-way through a billing cycle are charged straight away for the remainder of that cycle. Seats you remove stay available to you and are billed until the end of the current cycle, and drop off from the next one; no refund or credit is given for the remainder of the cycle. During a free trial, removed seats come off immediately. Extra seats are always billed at the monthly seat price and are not part of any yearly commitment.

New coaching accounts can start one free trial of 30 days, which begins when you choose to start it in the app. No card or billing details are needed. During the trial you have all features and, until you choose a tier, unlimited seats; once you choose a tier its seat allowance applies. We may extend a trial at our discretion. When the trial ends, access to the coaching tools stops unless you have chosen a tier and saved a card; if you have, the tier and its seat allowance take effect and billing starts from that day. If your athletes exceed the allowance of the tier you chose, access to the coaching tools is limited until you upgrade, add seats, or deactivate journeys to fit. Your athletes keep their personal training history in all cases. A trial is available once per coaching account; we may offer a further trial by separate invitation.

Subscriptions are billed monthly in advance. By subscribing you authorise Moonbase Digital OÜ to save your card with our payment provider, Stripe, and to charge it automatically at the start of each billing cycle for your tier, any extra seats, and any other amounts due under these terms, until the subscription ends. Stripe emails you an invoice for each charge, and your invoices are also available in your billing settings. You are responsible for keeping a valid card on file.

Monthly subscriptions renew every billing cycle. You can cancel at any time in your billing settings; the cancellation takes effect at the end of the cycle you have already paid for, you keep access until then, and you are not charged again. You can undo a cancellation until that date. Cancelled monthly subscriptions carry no fee.

Yearly subscriptions are a commitment to twelve consecutive monthly billing cycles at the yearly rate, and are billed monthly, not in a single payment. The commitment starts with your first full billing cycle on the yearly subscription: at the end of your trial if you chose it during a trial, or at the start of the next cycle if you switched from a monthly subscription part-way through a cycle. The yearly rate for your tier is fixed for the commitment. During the commitment you may move between tiers on the yearly subscription, but you may not move to a monthly subscription without our agreement. If you cancel a yearly subscription before the twelve cycles are complete, you keep access until the end of the cycle you have already paid for, and an early-termination fee is charged to your card when you cancel: the lower of two months of your then-current tier rate, or the rate for the cycles remaining in the commitment. The exact fee is shown before you confirm the cancellation. If the cycle you have already paid for is the last one in the commitment, no fee is charged. After twelve cycles the commitment ends, you keep the yearly rate, and the subscription continues as a monthly subscription that you can cancel at the end of any cycle.

You can change tier at any time. An upgrade to a more expensive tier takes effect immediately; we credit the unused part of the current cycle at the old price, charge the remainder at the new price, and collect the difference straight away. When you move from a monthly to a yearly subscription at the same tier, the unused part of the current cycle is credited to your next invoice instead. A downgrade to a cheaper tier, including a move from monthly to yearly at a cheaper tier, takes effect at the end of the current paid cycle. A change is only accepted if your athletes fit the allowance of the new tier, which may mean deactivating journeys or keeping extra seats before the change is confirmed. Upgrading the tier on a yearly subscription does not restart or extend its commitment.

If a charge fails, we will tell you and retry the card for a period of about two weeks. Your subscription and access continue while we retry. If the charge still fails, the subscription is cancelled and access to the coaching tools ends at that point. Unpaid amounts remain payable; we may choose not to pursue them. You can subscribe again later, without a new trial, once a valid card is saved.

We may grant discounts to individual accounts at our discretion. A discount is personal to the account, may be withdrawn with notice, and is applied to the subscription as a whole.

If the only billing administrator of a coaching account deletes their account, the subscription ends immediately. The current cycle is not refunded, and no early-termination fee is charged.

Because the service is delivered continuously from the moment a paid subscription starts, fees are not refunded for unused time except where the law requires it.

Right of withdrawal for consumers. If you subscribe as a consumer, you have the right to withdraw from a paid subscription within 14 days of subscribing without giving a reason. By subscribing you ask us to begin the service immediately; if you withdraw within those 14 days you pay only for the part of the service provided up to your withdrawal, and we refund the rest of what you paid for that cycle. To withdraw, email support@getrep.app from your account email with a clear statement, for example: "I hereby withdraw from my REP subscription started on [date]. [Your name and account email]." Cancelling during the free trial costs nothing.

If you dispute a charge with your card issuer, we may cancel your subscription immediately, and we may contest disputes we believe to be unfounded. Charges reversed by your issuer are treated as unpaid amounts under these terms.

We may change our prices. We will give you at least 30 days' notice before a price change applies to your subscription, and a change never affects the fixed rate of a yearly commitment already in progress. If you do not accept a price change, you can cancel before it takes effect.

When a coaching subscription ends for any reason, the athletes connected to that coach lose access to their journeys with that coach. They keep their own training history and their free athlete account.

9. Privacy

How we collect and use personal data is described in our Privacy Policy at getrep.app/privacy. It forms part of your agreement with us.

10. Intellectual property

The REP software, design, brand, and everything in the service other than user content belong to Moonbase Digital or its licensors. We grant you a personal, non-transferable, revocable licence to use the service for its intended purpose. You may not copy, modify, reverse-engineer, or create derivative works from the service except where the law permits.

11. Termination

You can stop using REP and delete your account at any time in the app. If you have an active subscription, section 8 governs what is charged and when access ends.

We may suspend or terminate your account if you materially violate these terms, if required by law, or if we discontinue the service. If you are a coach, we give you at least 30 days' notice and our reasons before terminating your account, except where the law requires otherwise, where you have repeatedly violated these terms, or where we must act immediately to protect other users or the service. Where reasonable, we give you a chance to export your data first, and you can reply to our notice to have the decision reviewed.

Sections that by their nature should survive termination — including content licences needed to serve remaining users, liability limits, and governing law — survive.

12. Disclaimers and liability

REP is provided "as is" and "as available" during the pre-alpha, without warranties of any kind, express or implied, including fitness for a particular purpose and uninterrupted availability.

To the maximum extent permitted by law, Moonbase Digital is not liable for indirect or consequential damages, loss of data, or loss of profits arising from your use of the service, and our total liability for any claim is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

Nothing in these terms excludes or limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by our negligence, for intentional misconduct or gross negligence, or mandatory consumer rights in your country of residence.

13. Changes to these terms

We may update these terms as REP evolves. If we make material changes, we will notify you in the app or by email at least 15 days before they take effect, or longer where the change requires it. If a change makes REP materially worse for you and you are a consumer, you can end your subscription free of charge, including any yearly commitment, within 30 days of the change taking effect. Continuing to use REP after changes take effect means you accept the updated terms; if you do not agree, stop using the service and delete your account.

14. Governing law and disputes

These terms are governed by the laws of the Republic of Estonia. Disputes are resolved by Harju County Court in Tallinn, Estonia, unless mandatory consumer protection law gives you the right to bring proceedings in your own country of residence. If you are a consumer in the EU, you also retain any protections granted by the mandatory rules of your home country.

If you are a consumer and we cannot resolve a complaint together, you can turn to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon) at the Consumer Protection and Technical Regulatory Authority, ttja.ee, or to the equivalent body in your own EU country.

15. Contact

Moonbase Digital OÜ, registry code 17165709, Kuldnoka tn 15-17, 10619 Tallinn, Estonia.

Questions about these terms: support@getrep.app.